Saturday, October 22, 2011

It keeps you on your toes....

The fall can sometimes be a challenging time of year when selling signs on-line.  And, this week had its normal ups and down.  If problems are going to happen, it might as well happen on one of these weeks.  And, unfortunately, this week chose to be accommodating....

  1. My virtual 800 number company was purchased:  I have been using My1Voice.com for a number of years.  It allows my staff and I to work even though separated by 1200 miles.  Earlier in the week, the phone calls did not seem to be making it to me when my staff "pointed" the 800 back to my line.  And, I just attributed it to a "whoops".  But, when it happened again Tuesday, and when customers emailed and complained of odd phone noises, it seemed something needed to be done.  And, after tracking down the new company, eVoice, the issue did get resolved.  Yes, I gave an ear full, and yes, I pointed out an email on Wednesday saying, "Welcome to eVoice" was a bit presumptuous.  Because, I also stated how I did NOT want to be welcomed, I liked what I had before.  Hopefully, the rest of the relationship will be smooth.  Change is good.
  2. Websites with databases down:  Fortunately, this waited until Saturday (now) to happen.  When ever a message is display that states anything like this, "Unable to connect to database server!", you know it is a very BAD thing.  My consultant is not available on weekends, so I am relying on the technical support of the hosting company to pull this together for me.  He has promised me that if I am patient, a directory can be moved and ALL issues will be resolved.  And, based on the Rangers game on the radio (down 6-3), the Rangers need all of the support I can provide.


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